My lease was to end in a few weeks. I called to make an appointment to discuss the options for the lease end. I met with Sal who guided me through what I could consider. Having been a customer of BMW of Vista for a number of years, Sal, Corey, and Steve treated me very warmly. After looking at my options and having the opportunity to test drive the class of BMW I was interested in, I gave Sal the details of what I was interested in. He asked what I would like to see my lease payment to be and discussed it with sales manager. He returned with a comparison of what the payment would typically be based on my down payment and what they were willing to do based on my loyalty to the dealership. The lease agreement they proposed was perfect. Sal had to pick the car up at a location off site. When he returned it was discovered the car I had agreed on had been committed to another dealership. The good news turned out to be that the car they would give me had several additional features, including upgraded paint among several other items. The lease payment would remain the same. When I met with Steve in the finance office the process was very efficient and cordial. I was offered certain warranty additions which I declined. In some cases that can be a moment when it becomes a bit of a "hard sell" to convince one that they should purchase some level of warranty upgrade. Steve did none of that. He simply presented the choices and accepted my decision without further "selling." Sal did a great job of all the little details related to BMW Assist and setting up a handful of the technology matters that are engineered into a BMW. I have had to take care of a few details related to my insurance, needing to send them documents regarding the lease, etc. Sal and Steve's responses have been prompt. I highly recommend the team at BMW of Vista. They approach their business in a professional manner. There is never a feeling of being "sold." It is a conversation about the various options and a feeling that they want to accommodate your interests.
