Sue Sowerby

Review of Mecure South Staffordshire Hat...

Stayed for two nights, Penkridge is a lovely villa...

Stayed for two nights, Penkridge is a lovely village. We had a great time in the area but hotel was at best average. It's the little things that matter . . . like a comfortable pillow (they could learn a lot from Premium Inn's choice of pillows), I have never had such thin pillows even when given a third one they were only the thickness of one proper pillow.
Why is it so difficult to serve hot toast . . . both mornings I specifically asked for hot toast and was served cold toast which I didn't eat.
The bathroom in our room was well overdue bring updated. The radiator didn't work, the shower screen was mouldy, rusty and leaked!! When I pointed out these problems I was told so grudgingly that we could be moved that I was made to feel that I would be making a fuss if I asked for this.
When we checked out, I had to wait for at least 10 minutes at reception with no way of letting anyone know that I was there. The telephone rang 4 times in that time, ignored!
I would not recommend this hotel.