Jason Jones

Review of Viceroy Hotel Group - Cassa Ho...

$500 a night suite. Service is more par with Motel...

$500 a night suite. Service is more par with Motel 6.
Requested early check-in and the room was not ready when we arrived. They took our contact info and said they would call when the room was available. They never called, we just showed back up and asked about it to be told it had been ready for over an hour.
Went over 30 hours (2 days 1 night) without anyone cleaning the room. Called when I got back to the room at midnight to complain and they sent up a man to change the sheets?
The refrigerator in the room does not work so now the food I have put in there is spoiled and smells.
There is no trash can or trash chute so this room is just piling with trash without janitorial services.
The room is very well decorated and decently sized, but the actual service provided by the hotel is a joke.