CharDe King

Review of Hampton Inn & Suites Phoenix-A...

It has been 3 years since I visited my mother-in-l...

It has been 3 years since I visited my mother-in-law in Arizona. We usually fly her out to California. This Mother's Day 05/14/2017 we decided to surprise her for the weekend. We booked with Hampton Inn 05/12/17-05/14/17. We drove and arrived at the hotel shortly after midnight of 05/13/17 Saturday. We woke up and ate breakfast around 8 something in the morning and left the hotel around 9:40 in the morning. After surprising my mother-in-law we return to the hotel around late 11 almost noon. We took the kids swimming noon to 1:16pm. We headed to our room to wash up and head out for lunch with my mother-in-law and I sent my husband to the car (before 2pm) to get my son's tablet (when I realize we left it in the car and Arizona heat can be damaging). He returned while I was dressing the kids to inform me our suburban had been broken into and our stuff was stolen. One Samsung tablet, White Sony Cybershot Camera, beach tent, radio, stroller, water bottles, diaper bag and other miscellaneous stuff. They left a red shirt in the vehicle a piece of evidence. I was in disbelief given the small window we had been back at the hotel. I spoke with Chris Johnson who stated he was the manager and received an apology and that there are no cameras in the parking lot. They gave us Phoenix PD phone number and let us know all we could do is file a report. I felt so violated and alone (who steals more importantly who steals in broad daylight). I can never express thoroughly enough how vulnerable I was left feeling. I felt so stripped and left bare (so exposed). I kept it together because I had four children looking at me but I almost broke when I saw my oldest daughter breakdown crying because they stole her handcrafted mother's day present she made for me. This was so humiliating and although Chris offered apologies, not one Hampton Inn representative offer to come out to my vehicle and take a look at the crime scene. I wish someone would have pretended to care enough to say oh my goodness let's go look at this together. No one stepped foot out of the hotel to my vehicle and try to offer proper empathy. If I had a visitor at my property let's say my house and their car was burglarized I would not just toss them the number to my local police department and say so sorry. I'd get up and go outside to take a look at it for myself and express empathy (make sure they're okay). This was so heartbreaking I did a police report and checked out of the hotel 05/13/17 and Chris said they only charged me for a day. I was at the hotel less than 14 hours and all this occurred. I recommend security cameras for the parking lot, empathy training (making the customers feel worth something) and if you use that commercial flooring company who left their call sign in my vehicle on the shirt not too. I see replies from an Aaron Franklin and I think a Matt, all I ask for respectfully is to not reply with a we apologize and are shocked empty systematic response (in need of a real resolution) I cannot take feeling less of a person after that experience from Hampton Inn. My first time personally staying at one and I would not recommend.