Hank Hefner

Review of AOL Time Warner

My only alternative to cable and internet is Time ...

My only alternative to cable and internet is Time Warner due to the location of the house that I rent. The company is horrid. From the Office of the President down!!!! I have reached out 6 times in the past few weeks to the executive team and was made promises that were just simply lip service. I have been charged for the highest speed internet they offer for the past three months.. however my speed never changed. My bill mysteriously keep increasing. When I asked them to review my "package" to reduce the monthly bill so that I am only paying for what I USE, they told me that the best they could do is reduce my bill $25 by taking off all the movie channels. Again, however, to add them is nearly 3 times that amount. They then sent a technician out to my house without telling about the appointment... and I was out of town. They have not rescheduled. I tried to return a call as instructed by a senior representative. I place 4 calls in the course of a day leaving messages each time. I never received a call back and again had to call the Presidents office. Their response was that the matter would be reviewed and someone would be calling me.

TWC is over rated, far too expensive for the product and service you receive, considering the alternatives. If you have the choice... DO NOT chose TWC. They will bleed you dry and have absolutely no concern for their customers. It is all about the money... big business.