Yesterday at 5 p.m. Very busy people were standing...

Yesterday at 5 p.m. Very busy people were standing and sitting on the floor .. according to security you better be here in the morning .. New attempt, today I was there at 8.45 .. waiting time 60-90 min luckily had something to read with it. After n hours it was said that the passport and driving license system was out. But left again .. really need a new driver's license! Why isn't more staff deployed here?