Andrew Samarasinha

Review of Kia Canada Inc.

I went to Foster Kia with my 2015 kia Cadenza. The...

I went to Foster Kia with my 2015 kia Cadenza. The spring on the shock broke. Two years back the driver side broke as well and since it was under warranty they fixed it. Looking online a lot of people who own a cadenza seems to have this issue which the dealership refuse to agree on. Since it was out of warranty they quoted me $1437.39 with tax to fix it. Saying there are so many parts that need to be replaced. I took my car to my personal mechanic and got the same part and fixed it for less than $600 with taxes. Also all the parts they said needed changing didn't need changing at all. Kia should take ownership of this spring issue as this seems to be a defect in the product. My mechanic said that he has never got car where a spring had completely snapped in two and that this definitely is a defective part. Wish kia acknowledges this and puts out a recall to have this issue fixed for cadenza customers. For buying a premium car the service received was not great at all. This is my 2nd car at this dealership and was thinking of getting my 3rd as well. Never again will I be going to this dealership. Be warned everyone. Always get a second opinion.