Harvey Zuniga

Review of American Honda Motor Company, ...

Called American Honda in Torrance, California abou...

Called American Honda in Torrance, California about the Takata airbag recall. Explained that I felt worried because I have to be on the road everyday; 1.5 hours to work, 1.5 hours back home, along with whatever other errands a family man needs to do during the week and I use my car A LOT.

Spoke to a Melissa with their call center. Very apathetic. Could have cared less, stated that they were not offering out loaners and was going to put me on a waiting list for the part. Started off ok but immediately became short and pointed with me because I showed frustration about my situation. When I asked, wouldn't even give me a managers name to contact or her employee ID or any sort of identifying info. What type of call center DOES NOT give its employees an ID and says they wont let you speak to one of their quote "many managers". She actually said that, gave me some nonsense about them all being in meetings and do not let us speak to them... What?!

So I am basically talking to a ghost named Melissa who says that I need to wait by the mailbox. There is no ETA on the part that my vehicle airbag needs to function correctly and not kill my wife, my dog or me if we forget and accidentally sit in the passenger seat. Honda needs to get their S#!t together.