JR Russell

Review of Dollar Rent-a-Car

I rarely give 1 star ratings unless you really ear...

I rarely give 1 star ratings unless you really earn it.

This place did, the staff is not friendly. I'm guessing after working here you get nasty because everyone seemed like they did not enjoy what they did, knew what they were doing or even cared.

Customers are numbers and just hope your number gets called. We had to stand out back in an EMPTY parking lot and wait for cars to be returned so they could provide you with a car. After numerous hours of flying we stood in heat for hours and waited. There were 20-40 people waiting.

The return process outs easy. Just figure out how to enter the lot, park, wait forever for the girl to scan you in because the batteries are dead in the scanner and no one can locate a working machine.

They do offer free shuttles to and from the airport. They will be packed right.

Go with a top rental car company in LA. It will be worth the upgrade.