janet sofie

Review of West Hills Jeep Chrysler Dodge

Last two times in the service department we have h...

Last two times in the service department we have had very poor experiences.. In December came in for oil change and some recall work... The recall work was done but they did not do a oil change... They had car over night, could of done it in the morning but didn't... When we picked up the car just before noon ,we assumed oil change was done .. Found out mid March that it was not done so made appointment.. Had to cancel and reschedule for April 2nd.... Got a tech message April 1st to confirm... Went down on April 2nd and they could not find us on the schedule... The service department could not do it for us that day at all is what we were told... Bit we could schedule for another day... We travel 126 miles round trip to come there... And these are prepaid services we have set up... A long drive and a yesterday for nothing ... And it seemed no big deal and no one cared.. It has been a week and not one call from you guys to see what could be done to keep a happy customer... We have bought two new cars from you bit I am not sure if I will ever come back ...I just bought a used Ram 1500... But not from you ...and will be looking for a replacement for the Pacifica in about 18 months.... Not sure how I will be feeling towards your dealership then... But you are not very high on my list as of today...