It was Friendly reasonably priced ski shop 2 yrs a...

It was Friendly reasonably priced ski shop 2 yrs ago when I purchased my ski and boots and we rented our daughter's ski set every year here but I am having problem receiving my security deposit back for my daughter's ski rental this year. Called twice past 2 weeks and nothing happened. The person received my phone call had no clue why they hold this refund check to issue and mail out. It's been over a month since I returned ski.
This is such a Bad management and ruining relationship with royal customer.