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Dakota Brown

4 years ago

Wife made reservations that were not found when ar...

Wife made reservations that were not found when arrived (even after verifying the day prior). Customer service comped us a good rate on the deluxe suite for the trouble (which we appreciate) but the bathtub drain in that suite was broken meaning we missed out on THE key ammenity of the room

We were offered another room when I called the front desk but at that point it was almost 11pm and we'd moved in for our anniversary night.

We still had a nice time but expect a little better from a signature hotel. Two issues is one too many for a hotel of this caliber.

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