Alex Miller Review of Toyota of Simi Valley
Can't stand the way they treat you. Happy to take ...
Can't stand the way they treat you. Happy to take your money and your vehicle but when you try to get a hold of service no one answers or calls back. I had a supercharger installed here and was told to come and pick it up and it was not finished. Also upon pick I told them to keep my old intake manifold and they did not and have yet to replace it. More run around.Came back for a wiring issue. They took 5 days to get a 8hr job done. They claimed to be waiting for insurance approval. A simple phone call would have resolved that. Instead they wait for several days until I call to check the status and have to call the insurance myself. They met with the adjuster not me this should have been on their end. So in the end I cannot recommend this service department.
Update. It's been 3 weeks now and they are still not finished. It's been 3 days of " it will be ready tomorrow". And when I call at the end of the day either they don't answer or just say tomorrow at the end of the day. I will never come back to this dealership. 3 weeks to fix something that was originally installed in 1 day. Never again.
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