Gary Lewis

Review of Missouri Department of Revenue

I had been trying to get the MO DOR to reply to my...

I had been trying to get the MO DOR to reply to my refund inquiry for ten weeks and all I got was "we'll get back to you in six to eight weeks". I was tired of getting the runaround so I sent a scalding email in large bold caps to the DOR refund inquiry email address and received a call from the Income Tax Correspondence Section Supervisor less than two hours later. I was amazed that she answered my questions within ten minutes. Then she sent me a copy of the checks I needed to document the problem. She was totally professional and very helpful. The DOR could use more supervisors like her.