My girlfriend and I are really never ones to compl...

My girlfriend and I are really never ones to complain or get upset in these types of situations. We understand working in the food industry can be very stressful. But the service we experienced at McAlister's last night was probably the worst service I've ever dealt with in my life at a legitimate restaurant.

I ordered the choose, 2 a McAlister's Club and rotel and chips. She ordered a sandwich and a spud. When we got home, we noticed that neither of our sandwiches had the honey mustard they're supposed to come with. My sandwich was also without mayo. We both love those sandwiches, so we were pretty disappointed. She called up there and politely as possibly conveyed her displeasure. They asked her if they could remake the food and she said that would suffice. So as I was leaving to return to the store, my girlfriend brought out her spud and told me there was no bacon on it as there was supposed to be. So I brought all 3 of those items back up there to show that we were not trying to lie or be those annoying customers. When I walked back in they asked if something was wrong. I told them who I was and I also mentioned the spud not having bacon. She asked to see the spud so I gave her the bag with all 3 items in it. She said there was "probably" bacon underneath the cheese. She had her staff put bacon on top of it and gave me the bag back with 3 containers of honey mustard and the same food that had been sitting out for close to an hour at this point. They had not remade our food as they said they would over the phone or even considered it. We were starving and I really wasn't willing to wait another 20 minutes or so for them to remake the food. Not that they had asked to do it. I just decided to return home.

When I returned home, my girlfriend once again checked under the cheese of the spud. Sure enough, there was no bacon underneath like she had originally claimed.

Again, we aren't ones to write negative reviews like this online about restaurants or get upset when our food isn't correct. Everyone makes mistakes. It's not like anyone was rude to us either. But it certainly would have been nice for them to remake our food seeing as 3 of the 4 things we ordered were incorrect. At the very, very least, an apology on the phone or to me in person when I brought back the messed up items would have been okay too. But we didn't get either. The McAlister's Club is one of my favorite sandwiches I've ever had and I always look forward to eating it. But as much as I enjoy it, I really don't think I'll ever order from the one in Oxford again if that's the kind of service that we have to experience.