Maribel Mercado

Review of Mindful Behavioral Healthcare

Just left this place in tears..... I should of kno...

Just left this place in tears..... I should of known better .....the few times I've been there countless of patients. ...... have been approached. .. on no show fees...... ive worked in the medical field so i now that Dr offices have a right to charge .........from the first visit it was made very clear that you will be charged a no show charge if you miss in appointment ...... so I totally new to avoid at all possible not to miss any appointments...... (I can't afford any additional fees) ...... but this is a mental health facility and one of my symptoms is forgetfulness. ..... they confirm your appointment a week away from your appointment. ..... I can barely remember where I park my car when I go shopping. ....... anyways as I approached front desk to be checked in for my appointment I was told that I had a previous no show and had to pay a fee...... I was in disbelief. .... because I didn't know I missed an appointment.

In the previous offices that I've worked in if the person was sincere, or if you can tell it was an honest mistake ..... the staff would ask the manager and work with the patient. ..... especially if it was a first offense

I was left speechless and I was so upset I held back my tears and cancelled all my appts.

Any other Dr facility I can understand but a mental health facility should be well aware that most of there patients there will be a possibility that they can forget things......

I recommend that they update there software system to confirm appointments the day before.. ...

One question I have is why I didn't receive a bill or a notice that I missed an appointment?

Totally caught me off guard and ..... totally embarrassed me in front of other patients. ...... because our conversation at no time was in held in private there was patients standing right next to me and sitting by the front desk area.

Very disappointed with this facility