Andy Burney

Review of Heythrop Park Resort

Shocking from start to finish to be frank. My part...

Shocking from start to finish to be frank. My partner made a request for a bottle of wine and two glasses to be taken to the room prior to our arrival as it was my birthday weekend. Request was confirmed via email but nothing in the room when we arrived. When questioned, the gentleman on reception was rude and argumentative and pretty much made my partner out to be a liar. Even when shown the email he was more interested in arguing than rectifying the problem.

Table service in the bar was appalling. Left waiting for drinks for over 20 minutes and another couple next to us had the same issue. Very disorganised.

To top it off we were rudely awaken at 7:30am by the fire alarm going off, dozens of families with young children standing out in the rain only to be told it was a fault.

This establishment advertises itself as being luxury and opulent. Laughable. Will not be returning.