regina rowan-grella

Review of Ragged Mountain Running Shop

This store and it's employees should go down in lo...

This store and it's employees should go down in local history as one of the premier stores for service, patience, friendliness, efficiency, and selection! I went in on a Saturday when a running club was there and the place was a zoo! I had come with specific problems and, for a moment, almost left thinking I should probably come back during the week when I wouldn't have to wait so long to be helped. About a minute after entering the store, Rachael came over and asked if she could help me and thus began an incredible experience with an incredible young woman. She listened carefully as I explained my issues, asked questions, watched me walk, then brought out some shoes. It took many tries to find just the right shoe for fit, support and comfort and Rachael was nothing but efficient, experienced and cheerful as she made multiple trips to the stockroom. I placed my order (which she offered to deliver when it came in because we live in the same area) and left. A few minutes later, I got a call saying that I'd forgotten my inserts and Rachael would drop them by. Then, a day later I realized I'd left my socks too (Jeez!). No problem. One phone call to the store and a conversation with a delightful young man (who remembered that wild Saturday afternoon) and my socks were tagged and left in an area for Rachael! My husband, who waited patiently while I tried on pair after pair, observed the activity in the store and summed it up well; "If you can't find the right shoes in this place, you can't find them anywhere!" What more can I say?!