Hi!

Hi!
We just checked out from the Big Cypress Lodge and while I don't usually voice complaints to companies I felt these needed to be addressed. We were excited about the ability to eat, play, and sleep all in our hotel. When we made the reservations a few days ago we saw that the Uncle Buck resturant was closed for a private party online, they did not mention it when we made the reservation. We were also not told that the Lookout resturant was booked all weekend so we had to leave the hotel for dinner. Not a huge deal, but when we called the resturants they were rude. We also valet parked our car. It was a busy time, but we got our ticket and were told to leave our keys in the car. We dropped off our bags and were walking around Bass Pro shop when we heard that our car needed to be moved. I came out front to find my car unattended with the keys in the front seat still parked in the same place we left it with a valet. Overall our experience was disappointing. The bartender on the 3rd floor talked to her friend on speaker phone and had my husband wait while she finished her conversation on the phone with her friend. We had to cancel our spa reservation and when we told the lady at the front desk our bill was incorrect it was clear she made no plan to correct it until someone stepped in and told her how to do it.
Again, I hate to complain and I normally do not write companies, but my family very much looked forward to this mini vacation away and we were meant with disappointments and rude workers.
Thank you for your time,
Nicole and Matthew Galbreth
This is the email that was sent to reservation several days ago to which I did not receive a reply