Electrical Panel fire results in shocking wake up ...

Electrical Panel fire results in shocking wake up call !!

Hilton Resorts Phoenix AZ Oct 12th apx 8am

We were awakened to the sound of a loud popping and cracking noise. About that time my wife yelled The electrical panel is on fire . What?? The electrical panel is on fire she repeated in much more concerned reality check voice. Sure enough looking down the hallway blocking our exit out the front door you could see Flames coming out of the electrical panel. The explosion behind the panel was so intense it blew the door open and the paper on the panel door was blackened by the blast.
Still hungover in a sleep State, (it s hard to imagine or even comprehend how quickly you wake up in these circumstances when the reality of a fire slaps you in the face) my brain was trying to process the sound of the crackling noise that had followed the loud popping we heard.
Fortunately, before the fire could spread, the main distribution panel that fed our building must have tripped blocking the power feeding the panel, or this may have been a different story altogether.
I leaped out of bed, headed outside and pulled the fire panel to alert the rest of the hotel. Out of sheer luck the panel was just outside the door and I had noticed it when we entered the room earlier that day.
While I was outside pulling the alarm, my wife grabbed the phone in our room and called the resort operator to let her know the electrical panel was on fire. Dazed and confused the resort guest emptied their cozy beds and emptied out into the grounds.
Dave from Security arrived quickly and another staff member to assess the situation.
We filled in the staff on what we heard, the time line, etc.. and they followed whatever protocol they had in place. We never did see a fire truck so not sure what good the alarm was other than to alert guest? The head of security was first into the room, he requested over the radio that the fire department be called, we never saw the Fire Department on the property. I was later told they were called off .
Dave, the head of security (not the General Manager) had us moved to another suite (that sadly tuned out to be ant infested but that s not his fault) and gave us some breakfast coupons. All in all, Dave has done more for Public Relations than the hotel management by far, perhaps they need to move him into this position.
We left the room in a hurry and I was unable to find my wallet. I called the resort operator and they sent someone to check the room. About 15 minutes later Dave (remember him?) showed up with the wallet, some water and again his apology. I can t say enough about his attitude and willingness to go the extra mile in this situation.
The General Manager of the resort dropped the ball on this by not following up to check on us, our health, to see if we needed anything etc.,. In my opinion they just swept this under the rug. The resort is old and in need of upgrades. I hope they check out all electrical panels to make sure they are safe. Fortunately, I was fast on my feet and able to escape and alert others. What if I had been disabled or elderly would I have had the same outcome?
Surely Hilton Management is concerned about the safety and well being of their guest, I think it s just the local GM there that needs to be educated and take some PR classes. Perhaps corporate needs to visit the property, review the facility and its protocols and policies including inspections, what to do after events of this nature, etc..
The resort Senior Management failed on this incident, they could have picked up the phone shortly after the event to check on us, our health, safety, etc. The GM of this resort apparently could care less about our safety. There are lots of unanswered questions here as far as I am concerned and I will not be staying at this resort anymore.