Cheryl Treleaven

Review of Carbon Computing

Hate all computer tech stuff! So getting my laptop...

Hate all computer tech stuff! So getting my laptop repaired is a big deal for me. As mine is an older version-quite old! I emailed the store first to get some idea if parts were available, cost, and time frame for the repair. Received a prompt reply from Devin, tech specialist at the store, who gave me an honest opinion in that parts for this laptop are no-longer available, but possible a part that matched the problem might be found. An estimate of service, parts, costs, and time frame of 2,3, business days for completion, was given. Based on existing problem. At the store, Devin covered all alternate options before deciding the best route if I did not want the expense of servicing an old laptop. Finally, after a demo on an upgrade, and much questioning on my part, I decided to go with the repair, based on all considerations. The repair service, parts costs, were exactly as quoted. Time frame, overnight! As i had to contact family in UK, the turnaround time was greatly appreciated. Thank you, Devin. And front desk staff for your time, information on trade-ins and new computers.