Cheng Jie

Review of Grand Hyatt Melbourne

Grand hyatt melbourne discriminates against the Ch...

Grand hyatt melbourne discriminates against the Chinese, has a poor service attitude, and the quality of the staff is extremely poor!

Today, I originally planned to go there for coffee with my friends. Because I was very tired, we sat down at the hotel entrance and wanted to take some pictures and then go in and buy coffee. At this time, a woman s security runs. : If you are not a guest here or are not drinking here, you can't sit here! We wanted to go to the bar to buy things and drink, and went into the hotel lobby. I was really tired. I wanted to sit for a while, but the security she followed us and watched us sitting in the chairs in the lobby. Let us go, we said that she wants to use the bathroom now, but he is very rude to say that we are not the hotel guests, and that is not to give us two, other people can use! We told her that she would buy coffee at the hotel. She immediately said very bluntly: You will not buy it at all! We felt very angry and complained to the hotel manager (tony) about their employees' attitude, but the result was that they were not at fault, that we did not consume at the hotel so they were not their guests, they could treat us like this.

I feel that the whole person is angry, very uncomfortable... They treat people so snobbishly, completely rude, and have racial discrimination, because we saw this security let a person tramp use their hotel's bathroom.

In fact, we bought coffee and have a receipt! ! !

Now I am very dissatisfied with the service of grand hyatt melbourne, and I don't want to go to this hotel to do any consumption. I don't know how this hotel gets the standard of five stars. Do they treat consumers who only enter the door, and consumption is their only one. Standard, don't consume, just give me out! Not welcome! Or do you have to get such a bad treatment when you grow up with an Asian face? This service attitude only hurts the image and business of the hotel. As a consumer, I feel that the hotel should apologize and should improve the quality education of the staff. The quality of the service that is not matched is really detrimental. Sincerely advise everyone: This kind of hotel should not go well, find its own insults.