Mattie Johnson

Review of Public Works Commission

I don't expect an response from PWC...from the loo...

I don't expect an response from PWC...from the looks of a majority of their customers negative posts, I'm sure they've stopped reading or even caring about delivering better service...I Have just moved to Fayetteville and have realized just how bad the service is...
1 million people can't be wrong. I can't fault PWC for charging a deposit based on your credit in order for your lights to be turned on...because unfortunately that is a Statewide thing? In New York, they realized that Heat and Electricity were a basic necessity so didnt base it off of your credit and then charge you an arm & a leg just to have something that you needed...cable I can understand, but heat, water, and electricity? Heck, if you were the landlord you were resposible for Water and garbage in NY...But thats neither here nor there,
When you talk to customer service lets just say my situation...Me: Hello, I'm calling to see how much the bill is.
PWC: It's $437 for the deposit.
Me: What?! We paid the deposit??!
PWC: How long ago?
Me: About three weeks ago? What do you mean...I paid $300 and my son paid the rest??!! It's in my son's name.
(Mind you, I just moved to Fayetteville)
PWC: Well, it's not in his name.
Me: Ummm, whose name is it in? We paid the deoosit?
PWC: The complex you live at.
(To cover up your obvious mistake...lets put it all on the customer)
PWC: Your son was supposed to call us when he made the deposit.
Me: My son came to the office to make the payment..why would he need to call??!! (HE'S STANDING IN FRONT OF YOU!!! PHYSICALLY! I WOULD THINK THAT WOULD BE THE TIME YOU WOULD DO ALL OF THIS...KNOWING THIS IS NEW SERVICE!!!???)
I digress...Because i'm getting frustrated...
Me: I was on the phone when service was set-up...no one told us this? How much is the bill?
PWC: I don't know? You're going to have to get with your complex manager to see how you're going to pay that?
(Trying to keep my composure cool? I get off the phone)
No matter how much of a monopoly you hold over in any business...you should never put your customer last or even act like you don't care...