I ordered new loupes on June 6th, 2019, and was to...

I ordered new loupes on June 6th, 2019, and was told they'd be to my office in 4-6 weeks. It's August 19th and I still don't have them. I called in July after 7 weeks and they blamed it on me saying they needed a confirmation of a measurement, that I gave them back in June... It's 2 stars instead of 1 because the light I've had for years works well, but the loupes section of the company leaves a lot of room for improvement.