David Alexander Carroll II

Review of Branbury Apartments

The facilities and management at the Branbury leav...

The facilities and management at the Branbury leave much to be desired. The staff are condescending and unhelpful, which I may have been able to deal with if the Branbury didn't try to so hard to create a false image that they care about their tenants. First of all, I was very displeased with the lack of attention to maintenance issues; for example, our heating system broke seven times during the month of January, and every time they sent a maintenance guy to come fix it, it would break again after a day. Each time, we had to put in several requests before they came. Also, I lived there for one year and not once did they come clean the carpet. However, they had the audacity to keep $71 out of my $100 "deposit" under the pretense that the funds are used for "carpet cleaning and maintenance." Other apartments I've lived at actually clean the carpet for you while you live there, and they only take $10 from your deposit. This place will nickel and dime you for absolutely anything and everything. They will fail you on cleaning checks just so they can charge your apartment $100, but then they won't do anything to improve their facilities and living conditions when problems arise.