I spoke to LG customer service they diagnosed 2 of...

I spoke to LG customer service they diagnosed 2 of my Nexus 5x's with boot loop issues. Was told to send them to FutureTel for FREE repair.

Received an email from LG saying that if the phone had physical, liquid damage or aftermarket parts it would be subject to a $35 diagnosis fee.

Neither of my phones had any visible damage, hadn't been exposed to liquid nor had any aftermarket parts.

They were functioning 100% fine until they went in to boot loop.

I received a $680 & $290 invoice from FutureTel claiming that one had "corrosion" on the motherboard and the other had a cracked LCD screen.

I attempted to call FutureTel 2x a day for a week with no luck, just hold music.

I then contacted LG explaining my issue and was simply told "it was clearly outlined in the email about any physical damage". Unless I were to take my phone apart and void the warranty there is no way to determine "corrosion". The other phone had no LCD damage when I sent it in.

I suggested LG clarify customer undetectable "corrosion" in the email, to which they responded "it's quite clear about liquid damage".

LG "graciously" waived the $35 diagnosis/return fee or offered me $140 each to repair the phones.

Why am I paying $140 (approx value of the phone) to repair a manufacturer defect?

Ended up asking to get my phones back. Still waiting for them.

Took a look at FutureTel reviews and realized this seems to be the norm. Fabricated phone issues, exorbitant repair fees (3x the current value of the phone).

Avoid FutureTel at all costs and hope your LG device never has a manufacturer defect.