Horrible customer service. Laughed at me when I ca...

Horrible customer service. Laughed at me when I called back to pay with a check cause I lost my credit card and couldn t pay through their automated service after I talked to the same lady just prior. Got a call from an automated service yesterday saying pay to avoid termination, didn t know they meant you have less than 24 hours to pay or the power gets shut off and you have high fees to pay. No emails at all, if you are someone like me, when you see a random number or automated voices you don t answer or hang up as 90% of the time it s spam. Didn t get anything in the mail stating my account was in jeopardy, nothing. Called and explained to them it was an honest mistake for missing the bill especially when I had thought my automated payments were set up but clearly weren t and asked if it was possible to lower the high fee to reconnect since I did not mean to become delinquent. Aka 75 for reconnect then a $250 deposit on my next bill. Told me I didn t have enough history to lower the fee even though I ve lived here for 2.5 years and got an answer that well we have customers that have been with us for 20 years . Glad to feel they treat all their customers equally. If I could have avista for power instead of them I would but I m stuck with them due to my location. Cheers to the company that cares all about profits.

And I was actually considering applying to this place at one point, now it will never cross my mind after this is how this was handled