Klaus Hoffmann

Review of Berwangerhof GmbH

The feel-good hotel is spread over a total of 3 pr...

The feel-good hotel is spread over a total of 3 properties. If you do not live in the main building, you have to go across the street. Location (very quiet), equipment and food correspond to the 4-star standard. The renovated rooms with a separate bathroom with extraordinary lighting and sound are very nice. The toilet is separate, that's good. Beds are okay, as are the additional equipment with a desk, couch and flat screen TV. Nothing is missing, as a welcome you will find 1 bottle of water in the room. The spa impresses with various options and offers. Swimming pool is not huge, but sufficient if not all guests come at once. Saunas, infrared cabin, relaxation options, everything is there. However, it is difficult to book treatments at short notice because of the high occupancy rate (also for guests who do not live in the house). So it's best to make reservations in advance.
For the award of full points, however, there are some things that could be improved. The guests are welcomed in a friendly manner, but the hosts, who apparently place great value on their "family business", are noticeably reserved. It is easy to mistake the boss for the caretaker, his sister for a waitress who is under pressure and his wife for an employee. That could easily be represented better if you wanted to. Noticeable that this seems to work with regular guests.
After the greeting, the guest is pretty much alone and has to drag himself away with his luggage. No help is offered.
There is no information beyond the daily house report (in the form of a small newspaper). A welcome evening did not take place because the strength for the bar was sick.
No information was given about this, and adequate compensation for this non-granted benefit was brusquely rejected. The circumstance seemed almost embarrassing when the landlord asked the guests involved after a nearly 2-hour tour through the house - with an explanation of the technology and employee situations - if they wanted to have another drink. This was answered in the affirmative and each of the only 5 guests ordered a drink. However, this was not for the account of the house, but the boss had nothing more urgent to do, i.e. to book this round to the respective room account of the participants. There is simply a lack of tact here.
Finally, a comment on the service. Unfortunately, the hotel and catering industry have long been struggling with difficulties in this sector. This is also the case at the Berwanger Hof. Some of the service staff were extremely friendly and tried hard, even a few
Minutes to talk, but it quickly became apparent that there was a sick leave which was making things problematic. Thus, assistants appeared who neither wanted to (could) say the time of day and the food and drinks to be delivered "slammed" on the table without addressing the guests or even pouring them. The restaurant manager goes into the cellar to laugh, while the landlady can turn on a non-binding smile at the push of a button, but that doesn't really resonate at the other end.
However, one could be extremely satisfied with the cleaning staff for the room. Thorough work was done here in every respect.