First off, I worked with Tim M. and he was so kind...

First off, I worked with Tim M. and he was so kind and patient with explaining the car buying experience to my husband and I. I was looking for a bigger car since having a new baby, and it was my first time buying a newer vehicle. Loved the experience and the kindness of the staff. However, I went in with a price in mind and I ended up leaving with a car payment $200 higher than needed because of their required dealer costs and I totally don t love that. YES IT IS TRUE THAT YOU MAY ONLY FINANCE IN HOUSE. I don t think it s fair that you re required to pay extra monthly because of cars getting stolen from their lot. I believe that should be a cost absorbed by the dealer and not by the customer. It s just not fair to have customers pay for that cost. Also, my tag expired over a week ago and I was told that it was supposed to come into the mail this week. It has yet to arrive. Also, we were told that our car was going to have gas in before we left, I didn t realize that I was only given a little over a quarter of a tank. Then, the manager said that we could get an inspection anywhere since we were from NC and that he would cover the costs over the phone, but I tried to call for them to honor their word, and no one helped me with that matter. I will say again that the staff is very kind and willing to explain themselves, but there was certainly miscommunication and I am partially uncomfortable with experience, looking bad. I plan to discuss these matters further. Don t get me wrong, 2018 Dodge Durango, but I don t feel confident that I was given the best deal.