Edit:

Edit:

Gregg, I was angry with you for the attitude of your employee. To be honest, I'm not very impressed with your attitude either. I drove 40 minutes to buy from you and wanted the camera for a job the next day.

I came to you because a company I'd done business with several times in the past was less than professional. So, I paid more out of pocket and drove 80 miles round trip to give you my business.

You went on and on about how I should buy local because the out of state companies don't pay local taxes. Well, I DID buy local. And in the process of listening to you scold me for considering an out of state company I had to listen your condescending tone and listen to you use words like G*d D**n I DID buy local! And this is the thanks I get.

I wonder what your boss would think if he heard our conversation? ;-)

I'm not your child or someone that needs a scolding. I'm a [former] customer who traded with you and did so happily. You asked me why I would leave a negative review when I had so many other positive experiences. My question to you is, "if you value me as a customer and all of my past business then why did you treat me like you did in your store and on the phone?" Why would you allow a repeat customer walk out of your store unhappy?

I wanted the best deal and Cole took it personal. Based on my conversation with you it sounds like you're rubbing off on your staff.

He knew I was unhappy. Why am I leaving this review? Because you dropped the ball and treated me like less than a valued customer.

In conclusion, you might say that I gave you a call to give you a chance to make it right and you failed.

ORIGINAL REVIEW BELOW

Bait and Switch Cole!

When you're in business you should be able to handle a customer (me) asking for the best deal. Especially when I could buy from an out of state company and avoid the sales tax ($50). Getting upset with your customers for wanting the best deal isn't a good business practice....imho.

I've bought and sold several items over the last few years. I won't walk thru their doors again. The salesman Cole acted like I was stealing from him for asking him to match my other deal (not the sales tax part - I was willing to pay that).

I asked him about another bag and he snapped at me, before letting me finish my question, and assumed I was wanting him to make it part of the deal. All I wanted was a larger bag and was willing to pay for it if I liked the bag and the price was in my budget.

Never going back. Done!