By far the worst manage bank branch I have ever be...

By far the worst manage bank branch I have ever been in. I waited 20 minutes just to sit down with an employee that can notarize my document, then he refused to do it because he said I don't have the latest quarterly statement, then I login into my Citibank mobile and show him my latest statement, he told me not good enough, it has to be in paper. i drove 5 minutes to chase, had the document notarized.