Nicole Burgos Review of The Lion and Rose Restaurant &...
I would leave 0 stars if I could.
I would leave 0 stars if I could.
Since the beginning of December I had been trying to make a reservation for a big party to take advantage of the $.99 mimosas and $1.50 Bloody Mary special they have on Sundays. Our group meets every month and we were excited to try a new place. After calling several times and being left on hold until I would hang up, I decided to reach out via Facebook and let them know we we re coming so they could prepare for a large group. They replied that they would be happy to have us.
That day (1/6/19), one of my guests arrived before I did and when he came in and asked for our party, the hostess told him to look for the menus on the table and sit there. She didn t even point out where the menus were. What kind of sorry hostess doesn t take a guest to their table? That s half of their job description!!!
As the rest of our party continues to arrive, we ordered a round of mimosas for everyone around 11:40am. A little bit after, we were already 20 guests waiting to be served and OUR ONLY SERVER (who happened to be new) was clearly overwhelmed but no help arrived even thou there was no one else in the restaurant.
Around 12:15pm we start ordering our food... the mimosas still hadn t arrived so we asked for them a second time. 20-ish minutes after, several ppl start bringing our food. The manager came to our table to drop off a plate and we tell her that s it s been almost an hour since we ordered the FIRST round of mimosas and we still didn t have them. Instead of her talking to the server to find out what was going on she went on to say, in a very sarcastic tone, that we had just ordered them so the bar was busy mixing the drinks so we needed to be patient. She mentioned that the bar ticket times were around 2 minutes, clearly trying to let us know that she thought we were lying about ordering an hour before. Mind you, we are all between 30-50yrs old so the last thing we need when we go out is to get scolded by management.
At this point everyone but myself had their meal. Apparently my ticket for an omelette had been lost or something so the server asks me to wait a few more minutes. 15 minutes later everyone is done eating at which point I cancel my food and tell her to bring us the checks. How do you leave the host without food?!?? The person that brought you all that business!! They clearly didn t care, the manager didn t even bother to apologize or offer anything for the inconvenience.
All in all, I drove 40 minutes to enjoy some food and mimosas and in the 2 1/2 hours we were there I didn t eat and only got 1 mimosa. It was a huge waste of time.
I will NEVER recommend this place or bring my group back again. The service was sorry, and management was a joke. NEVER AGAIN!
**Edited to add: In reply to the owner's comment below. No sir, I didn't take the name of the rude, incompetent manager. But i did give you the specific date and time our group visited your establishment so if you REALLY want to investigate and do something, you can.
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