Rachele Cuellar

Review of UTHSCSA

This review is for the billing department.

This review is for the billing department.

I do my best to pay my bills in full and when I can t, I call to make payment arrangements. I don t know about everyone else, but I have insurance with a high deductible and out of pocket maximum.

This billing department boggles the mind. I received a letter from a collections office that I had a bill that I had not made a payment for. The service was in February of this year for a total amount $600. I keep all correspondence from bills that I paid or am paying and not once did I receive a letter stating that I owed this amount. What kind of billing department doesn t send out bills?

This is not the first time they have pulled this shenanigan. I got them to admit in the previous billing conflict that they hadn t sent out a bill.

This is a shady practice of not sending a bill but sending my or our information to a collections agency. I take my credit score very seriously. I don t want it tainted because of a neglectful department/employee.

This department needs a quality audit. I am sure they would find many issues that need to be addressed but haven t been.