Jean Tudor

Review of AOL Time Warner

I was quoted $25.63 per month, inclusive of all ta...

I was quoted $25.63 per month, inclusive of all taxes, rentals, equipment, etc.for internet service.....and no fees for installation. When the bill arrives, they have charged $39.95 for installation, and somewhere in the neighborhood of $40.00 for the monthly fee.....hard to figure out their bill. WORST of all is trying to call them to discuss or get the bill corrected. They put up all possible roadblocks to assure you cannot speak to a person, and then that person is overseas somewhere and has no clue, and of course there is no supervisor available. This company is not one bit CUSTOMER FRIENDly. i hope my next service provider will be better. TWC sucks.