Kim Nguyen

Review of Toyota of victoria

Was charged for a oil change that was promised to ...

Was charged for a oil change that was promised to be free over the phone and at drop off. Ended up not being free and service advisor tried charging me 80 for his simple mistake. He believed I was under a service plan without properly checking the mileage and when the vehicle was sold. Even though I ended up paying 40 this should not have charged me anything. Service advisor made a mistake and should be liable for is actions. He shouldn t not have promised it was free and if anything he is a post to say no charge. I probably won t come back due to the unprofessional attitude of letting customers eat the simple mistakes that employees make.