Do not bring in your personal data storage.

Do not bring in your personal data storage.

Recently brought my macbook (which wasnt loading past the start screen) to carbon computing and I brought my external hard drive (with everything I've ever owned backed up on it) to carbon computing to have my macbook data backed up and it came back to me after 3 visits to the store, without either one working.

I am blown away by the lack of help, communication and professionalism at Carbon Computing. I brought my external hard drive with me to be used by the tech team only if they could salvage files from my macbook. The first time I picked up my hard drive and computer, I was told by a tech over the phone that almost all files were able to be transferred but that the computer had a failing hard drive and would need a new one if I wanted to repair it so I elected for no repair and was thankful of the file transfer. The tech said he had to create a file in my already created media file but that it was good to go. Problem was, got home and absolutely no files...whatsoever...were on my hard drive. Nothing at all... it had been wiped clean. I felt so sick and went back in immediately to ask how to access my files from the macbook and ask where all of my other files were.... no one had an answer.

No one was able to help, and they took everything back for more time with it. Weeks later, no calls... I call and am told it was good to go. I arrive, and none of my previous files were on my hard drive still. None. They did transfer some of the macbook info, not all, and have no idea where my data is on my 2TB hard drive of data. My biggest question is, if my hard drive had been failing...how were you able to transfer my broken macbook files. It just makes no sense and there is a big problem with the lack of answers.

I spoke with the manager about all of the problems with the tech 'experts' and he had no resolution and said that likely my external hard drive failed. Nothing added up from the people I would speak to on the phone and the people who would give me back my tech. I have no words for my experience there. Awful customer service, zero capability of problem resolution, and no way to recover files THEY lost that are extremely valuable to me. I am heart broken and very upset by my experience with carbon computing.

Will never go back again, will not recommend and am hoping that this review helps make your choice more clear to not use Carbon Computing for data backup.