Used to be good and fair. A friend is fully insure...

Used to be good and fair. A friend is fully insured through them for cars, was hit while parked and no note left. Initially Shannons was fine but the disgustingly rude assessor from Jimboomba smash repairs says "he doesn't see how the back of the car could be damaged" - it was hit in the front and pushed backwards into the tree it was parked under. How hard is that to understand?!
So they are fixing the front, but not the back?? Cop out on both companies.
My friend is changing ALL of her cars from them. How dare they insinuate she is making it up?? Its not like she was trying to get every last scratch out of the car. Just the front and the back where it was hit. It was hard enough to deal with given the nature of the accident and having to pay $650 excess for something she didn't do. I would spare the heartache with the heartless company/s. I too am now changing my husbands cars out of Shannons and will also leave a review for Jimboomba smash repairs on their behalf. Disgusting.