Horrible Experience

Horrible Experience

I went to Toyota of Hackensack to buy a new Highlander! I walked in and no one greeted me and my family. We looked around at all the cars to get an idea of what we like for about 30 min, and still no one approached us. I went up to the front desk and I asked to speak to a rep that can help us. Melissa was my rep, and I have never met anyone as disrespectful and unprofessional as this woman. She was not interested in selling at all from her attitude. She had such a bad attitude since the minute I approached her for help. She told me to go look at the car myself ..without even offering to come along and introduce the specs to us. Then I told her that I looked at it and I m ready to talk, we sat down and she was very rude and has a very high ego. She wasn t willing to listen and all, she spoke to us in a very angry tone, and she has no control over her temper. She has no patience. She was getting upset with just us speaking. She called us irrational and just got up from her seat and left. I have never in my life seen such ill mannerism in my life. I have went to Toyota of Hackensack in the past as well, and those experiences were horrible as well. But I thought I d give it another chance, but unfortunately I was wrong. You lost a good customer who was a serious buyer and customer who has a very long relationship with Toyota.