Max Flanagan

Review of Colders Furniture/Kunzelmann E...

Great sales staff, unlike Steinhafels a new salesm...

Great sales staff, unlike Steinhafels a new salesman isn't breathing down your shoulder every time you enter a new room. We purchased a custom made England couch here for about $1,300 with upgrades in the late summer/early fall of 2018 and were very pleased. The only reason I gave them 3 stars is because the fabric on our couch has begun ripping. It is only the two of us: no kids, no pets, and we have had the couch for not even 18 months and we called in to see what they would do for us on repairs. While service was fantastic when we bought it it went downhill after we purchased it. I have been thrown in multiple circles and never given a direct answer and surprisingly the gal that was helping me resolve the issue quit. So while we thought the problem was being rectified noting ever happened. All in all a great store, but in terms of getting answers on repairs to your furniture they tune you out.