I've been to this location before but this was my ...

I've been to this location before but this was my first time purchasing a "locked up" item from the Jewelry Department. Waited at the cash register for 5 mins before finding a staff member- who then had the intercom call someone to help. I then waited an additional 10 mins before calling the store on my cellphone requesting service at the Jewelry department. The operator called someone again on the intercom and still no one showed up. Ended up leaving the store without purchasing the item.