Patricia Chin

Review of Pusat Perubatan UKM

Mum has been here the past 1 yr, from Emergency to...

Mum has been here the past 1 yr, from Emergency to Admission , Screening, etc. related to Respiratory, Cardiology, Vascular, ENT, High-Dependency Ward.

Observation | Doctors are considerate and polite; Respi and Cardio treatments are good but Vascular and ENT are not. Nurses are gentle and kind; only 1-2 are cranky but that's fine. Overall, everyone here is compassionate. Thank you HUKM, God bless.

Needs Improvement :

~ Patient management and communication between Departments. We were once asked to admit patient but once arrived, was told it's a public holiday and no admission that day!

~ Communication between doctors from specialist Dept, Ward doctors, colleagues are weak.

~ Hospital needs more chairs outside wards for people to sit/wait. Should forbid visitors from bringing food to eat, then sleep/lie on the floor outside wards.

~ Many facilities are old and needs upgrading. I also pity the staff who have to work under such poor conditions.

~ Very dull daily patient meals. Method of cooking is the same, served on alternate days.

~ For teabreak, they serve crackers which is already wrapped but they STILL wrap them in another plastic bag (see attached pic). Why the need to consume so much of plastic? When I suggested to the manager, she just replied 'that's perfectly fine'.

~ Remove staff who can't do their job . I've witnessed again and again sweepers who literally carry their broom+pans and wa;l around, dusting lightly but rubbish are seen littered under beds etc (in the Emergency Dept).

~ Cleaners to cleanup the surroundings outside the hospital perimeter, carpark area as there's rubbish everywhere. Put up signboards to warn litterers. It's so shameful to see a teaching Hospital surrounded in trash !