I had and oil change done here and my car started ...

I had and oil change done here and my car started making a horrible noise when hitting a certain speed. Found that they didn't secure the undersheild and it was dragging. At first I thought it was a loose rubber piece that came off (not their fault) and was rattling in the engine. Ravi fixed it in less then a minute. Left and came back the next morning cause it was still making the noise but I could actually see it dragging this time. Each time I got to deal with Ravi. He is such a sweet guy and although it was irritating that this happened he made it better because of his great customer service. He was empathetic and knew each time I came in I was on a time crunch. As an operations manager, I lead about 15 people and coach to providing quality service! So Ravi thank you for being exceptional and making me feel valued as a customer. I bought my car their last year and although its not Toyota because I had a wonderful experience with Jake my sales associate I brought it here to service and Ravi didn't let me down. Ron Tonkin clearly takes pride in their customer service regardless of the department and its much appreciated. Thank you.