Got here to just pick up skis which were ready 12/...

Got here to just pick up skis which were ready 12/23, and here is a line 12 people deep...complete w/sick, screaming kids. Why is there not enough help, maybe their system needs to be revised. I have already been waiting 20 minutes and the line hasn t moved. Omg...definitely find someplace else to tune up your stuff...This is ridiculous!