This hospital has a serious communication problem....

This hospital has a serious communication problem. My father-in-law was unfortunately admitted here for several weeks and every time we would call, the case manager would have different conflicting information. When I would ask for more details she would basically say that she didn't know anything. Furthermore, the nurses in charge of his care would give us information that conflicted with what the case manager said, sometimes even on the same day. When he was finally discharged, we weren't given the supplies needed to take care of him and we received zero training or instructions. The nurses that brought him to the front only said "bye". We waited about half an hour for him to be discharged because he was seeing a specialist, but the hospital had already called us and said they were waiting for us to pick him up. His discharge packet had no information about how to care for his tracheostomy and was basically only a list of medications - it wasn't even clear which ones he was supposed to keep taking and which ones he was supposed to stop taking when he was discharged. His doctor wrote him a prescription that wasn't covered by his insurance, so we weren't able to get one of his medications for several days. I am grateful to the men and women that gave him the care he needed, but I don't need to be a medical professional to see that this hospital has some serious issues.