I have been using the service department at Leith ...

I have been using the service department at Leith Nissan for over two years. The cost of oil changes have been between $45 to $50, give or take a couple of dollars. On 10/19/2019, I was charged $83.18 (before taxes). When I questioned this, the advisor quickly said that I was not the first person to say this and wanted to quickly remove me from my appointment. Since I needed to have the car serviced and time was an issue, I had to get my vehicle serviced. Then, the advisor one seat over said that they use synthetic oil. I quickly said that my car does not require it, and Nissan's Consumer Affairs department also confirmed that.

When I compared my 10/2019 invoice to my prior visit (1/2019), the comparison between standard 5W-30 and synthetic oil is not the issue. The issue is that the dealership had raised their labor rates 56% and the cost of parts. That is insane and robbery!

I've filed an official complaint with the Consumer Affairs department and talking with Visa regarding the charge.

I will not return to this dealership for service or a future vehicle. Extremely disappointed, as I liked this dealership.

Thank you.