Guest Services is TERRIBLE. My family planned all...

Guest Services is TERRIBLE. My family planned all summer to go to Knoebels and we were finally able to go last Monday. Because there were 11 of us, we planned to go for the sundown special and still enjoy 5 hours there. The website said sundown special started at 5 PM and was open until 10 PM. We got there around 5:30 (got a flat tire en route) and paid $308 cash only to find out that the sundown special started at 4 PM and they were closing at 9 PM. I asked a representative and they said the website hadn't been updated yet. I contacted guest services that night when I got home and they acknowledged that the website was wrong and would try to do something to compensate me. But then because I did not have a receipt for cash payment, they said they couldn't do anything. I gave a ton of details to help them get verification from staff who checked us in and the response was if I don't have a receipt, there's nothing that can be done. So they acknowledged their website was wrong, but don't care that customers couldn't enjoy as much time as possible there. I didn't ask to be compensated and would have been very surprised if all of us were, but really thought Knoebels would make some kind of effort. I guess we just need to take our business elsewhere...will share this horror story with everyone I know.