Rachel Nelson

Review of Corwin Automotive

I recently worked with Corwin Honda to lease a new...

I recently worked with Corwin Honda to lease a new CR-V after my former lease expired. It was quite possibly the worst customer service experience I ve ever encountered. I signed papers for a 2019 CR-V EX. They did not have the color vehicle I wanted on the lot, but had one coming in so I agreed to wait. I was given a highly accurate arrival date that was 7-9 days after signing, which I agreed to. Once the arrival date came and went without the car showing up (and zero communication from Corwin), I contacted my salesman asking where it was. I was continually told it ll be here any day now and that it s on a truck on the way here. They also continuously claimed they had no way of tracking the vehicle once it was on the truck, and all they knew was that it d be here any day now. After 2 full weeks of waiting for the vehicle and many conversations with various people at Corwin, I was finally told the truth that the car was in fact at a dealership in Minnesota and would not be placed on a truck until that truck was full of new vehicles needing to be brought to Fargo.

At that point, I was frustrated and tired of being lied to so I asked to cancel the deal altogether. No money had been exchanged and I never received a vehicle so I had every right to back out. This is when the general manager called me and was incredibly rude. He continually told me that I was not being patient enough, he told me I can t blame Corwin as they are just the middlemen and that they are doing everything they can to get it here. I continually asked to cancel the deal, where at one point he laughed and said that wasn t possible. He also asked if the reason I wanted to cancel was because I could no longer afford it. After talking for over 30 minutes and him refusing to listen to me about canceling the deal, I ended the phone call. At this point I asked my father to help me out as I was getting nowhere with the staff. The GM would not take my father s calls so my dad went to Corwin in person and demanded the deal be canceled. Of course, the general manager was nothing but nice to him in person. They canceled the deal and promised to contact me with all of the information regarding the cancellation process. To this day, I have yet to hear anything from them. I have never felt so disrespected by a salesperson, or really anyone, in my life. Myself and my entire family will certainly never do business with Corwin again.