Vafa Adib

Review of Novotel Zürich Airport

Had a late check in (around 1 AM) and were told th...

Had a late check in (around 1 AM) and were told that our family room (for 4 people) had been upgraded to an executive suite and only good for two people. Apparently the Accor website did not properly pass the number of people to hotel reception. First night I had to sleep on floor! very painful. but the night after they gave us a family room with 4 beds and things went better. Good breakfast with lots of options. comfortable beds. Fridge loaded with some drinks (some included some for fee). Friendly staff who spoke English, Italian, Portuguese and Spanish.