Customer Service sucked. I pre-ordered the Pixel X...

Customer Service sucked. I pre-ordered the Pixel XL the day it came out. After the 3 weeks It was shipped to me but it never made it to my door.... They said I could file a claim and they would refund my money. I asked them just to send me a new phone and they said they couldn't and that I would have to buy one again. Turns out there is a massive waiting list and I can't get one. They won't do anything to help speed up the process.

TLDR: Pre-Order google phone. They lost it in shipping. Make me get to the back of the line to start over. Worst service ever.