Sadly, my wife and I were underwhelmed and felt ch...

Sadly, my wife and I were underwhelmed and felt cheated in regards to the amount of money that was spent at this resort and spa. For what we paid we were hoping to have an amazing experience and it was far from that.
Upon our arrival we were excited as Chaminade is tucked away and it s very quiet and the scenery is beautiful. Our check in experience wasn t fabulous as a gentlemen came running around the corner apologizing for the delay due to him and his buddies searching on google what the word Chaminade meant. I believe he gave us a room upgrade to a junior suite not sure what the difference was from my original room except there was a couch in the room which was offset in the corner no where near the tv so it couldn t be utilized during our stay. The shower was standard nothing fancy, the free soap/ shampoo was nothing fabulous which took forever to come out of the pumps on the wall not to mention did not leave us feeling clean.
The trails around the resort were ok except they were poorly marked and easy to run off course which made it a bit frustrating. After hiking all day we were looking forward to sitting in the hot tub to relax, big bummer the hot tub was warm and only half the jets were functioning.
The resort offers room service (we did
not order) but they fail to pick up trays so we had to walk by room service trays piling up on the floor across from our room everyday.
On our final day, we set up a couples massage and they were mediocre. My masseuse specifically asked me on what areas to focus on, yet she failed to focus on them at all and was very rushed towards the end of the massage. Her lotion pump was placed right by my ear so throughout the entire massage all I heard was her pumping lotion. At one point she had put so much lotion on my back that I was cold in the room. Once the massage was over I used the shower and it is not designed for tall people. I literally was squatting and bending over backwards just to wash my hair and wash away the excess lotion that was on my body.
So overall, what we were hoping to be a relaxing getaway for my wife s birthday turned into a blah stay wishing we went somewhere else.